Frequently asked questions

You complete a short online intake. An independent, licensed provider reviews it and, if appropriate, writes a prescription. A licensed pharmacy then prepares and ships your treatment to your door — with provider support along the way.

Often, no — for many treatments a provider can review your intake without a live visit. Depending on your state, the treatment, or the provider's judgment, a phone or video consult may be required before a prescription is issued.

TELI treatments are available to adults. A licensed provider reviews your health information to determine whether a given treatment is appropriate for you. Not everyone will be eligible.

Availability depends on your state of residence and provider licensure. You'll find out whether you're eligible during intake.

Prescription treatments across three areas: Longevity (NAD+, glutathione, lipotropics), Peptides (sermorelin, GHK-cu, and more), and Metabolic Health (GLP-1s, metformin, low-dose naltrexone).

A compounded medication is prepared by a licensed pharmacy for an individual patient pursuant to a valid prescription. Compounded medications aren't reviewed or approved by the FDA for safety, effectiveness, or quality.

Some are FDA-approved medications; others are compounded and aren't FDA-reviewed. Either way, a treatment is available only if a licensed provider determines it's appropriate for you.

Depending on the treatment: injection, nasal spray, oral tablet, troche, cream, or prefilled pen. Your provider helps determine which form is right for you.

An independent, licensed provider reviews your intake and decides whether a treatment is clinically appropriate for you.

If a provider determines a treatment isn't appropriate for you, it won't be prescribed — and you're not charged for medication that isn't prescribed.

As with any prescription, side effects are possible. Your provider reviews your health history and discusses what to expect before prescribing, and stays available throughout your treatment.

Yes. If prescribed, you can message your provider through the TELI portal for questions about your treatment.

If prescribed, your medication is dispensed by a licensed pharmacy and typically ships within 3–5 days.

Yes — shipping is free.

Your medication is dispensed by a licensed pharmacy and shipped discreetly to your door.

Pricing depends on the treatment and plan length. You'll see the price before you check out, and you're only charged for medication that's prescribed.

No — no subscriptions or membership fees, and no payment unless a treatment is prescribed.

Many TELI treatments are generally HSA/FSA eligible, though eligibility and reimbursement depend on your plan.

Yes — pause or cancel future shipments anytime from your account. There's no long-term commitment.

Yes. Your health information is handled in accordance with our Privacy Policy, and the independent providers and pharmacies who deliver your care maintain their own records under their legal and professional obligations.

TELI is not for medical emergencies. If you're experiencing an emergency, call 911.